How Pruvanta uses cookies.
This Cookie Policy explains how The Prudential Bank, trading as Pruvanta, uses cookies and similar technologies on Pruvanta websites and digital services. It should be read together with our Privacy Policy.
Section 01
What are cookies and similar technologies?
Cookies are small text files or similar identifiers placed on or read from a browser or device when you visit a website. They can help a website operate, maintain a secure session, remember preferences or understand how visitors use the service.
Similar technologies may include local storage, software development kits, pixels, tags, device identifiers and server-side event or log information. In this Policy, we refer to these technologies collectively as “cookies” unless the context requires otherwise.
Section 02
Why Pruvanta may use cookies
We may use cookies to:
operate the Site and provide features you request;
authenticate sessions and protect accounts and forms;
detect suspicious activity, abuse, bots and fraud;
remember choices and interface preferences;
understand traffic, page performance and how visitors navigate the Site;
diagnose errors and improve functionality;
measure the effectiveness of communications or campaigns; and
where permitted and appropriately disclosed, provide or measure relevant marketing.
Section 03
Cookie categories
| Category | Purpose | Duration | Provenance | Consent |
|---|---|---|---|---|
| Strictly necessary | Security, network management, form submission, session continuity, authentication and core website functions. | Session or persistent | First-party; third-party where a security or hosting provider sets them | Not required. These cookies are needed for the relevant feature to operate. |
| Functional | Remembering language, region, display or other preferences and improving convenience. | Persistent | First-party | Set when you make the relevant choice, or with consent where the law requires it. |
| Analytics / performance | Understanding visits, navigation, errors, performance and aggregate usage so we can improve the Site. | Persistent | First-party or third-party | Activated only after consent where required. |
| Marketing / measurement | Measuring campaigns or helping make communications and advertising more relevant. | Persistent | Third-party | Non-essential; activated only after consent where required. |
Not every Pruvanta page necessarily uses every category.
Section 04
Cookies we use
The table below lists the cookies currently set on the Pruvanta website. We review this list when we change the technologies or providers used on the Site.
| Name | Domain | Purpose | Expiry | Category |
|---|---|---|---|---|
| i18nextLng | pruvanta.com | Remembers the language you selected (English or Spanish) so pages are shown in that language on later visits. | 1 year | Functional |
| pruvanta.regionNotice | pruvanta.com | Remembers your answer to the UK/EEA notice, so you are not asked again on every page during your visit. Kept in your browser’s session storage rather than as a cookie. | When you close the browser tab | Strictly necessary |
| pruvanta.cookieConsent | pruvanta.com | Remembers the choices you made in the cookie banner or Cookie Settings. Kept in your browser’s local storage rather than as a cookie. | 12 months | Strictly necessary |
The Site does not currently use analytics or marketing cookies. If we introduce them, we will update this table and ask for your consent before they are set where the law requires it.
Section 05
Third-party cookies and technologies
Some Site functions may be provided by third parties, such as hosting, security, analytics, customer-support, communications, embedded content or other technology providers. These providers may set or receive cookies or similar information when their technology is used.
Any third-party cookies set on the Site are listed in Section 04. Before we add a provider that sets non-essential cookies, we will update this Policy and, where required, ask for your consent through the cookie banner.
Section 06
Managing your cookie choices
When you first visit the Site, a cookie banner lets you accept only strictly necessary cookies, accept all cookies, or manage your preferences by category. Non-essential cookies are not set until you make a choice that allows them. You can change your choices at any time through the Cookie Settings link at the bottom of each page.
You can also manage or delete cookies using your browser or device settings. Browser controls differ by provider and may allow you to block all cookies, block third-party cookies, delete stored cookies or receive a notification before a cookie is set.
Blocking cookies can affect functionality.
If you disable strictly necessary cookies or storage technologies, security, authentication, forms or other parts of the Site may not work correctly.
Section 07
Do Not Track and similar browser signals
Browsers and devices may provide signals or privacy preferences concerning tracking. Industry standards and legal requirements for responding to these signals can vary by jurisdiction and evolve over time.
Pruvanta will respond to recognised browser or device privacy signals as required by applicable law.
Section 08
How long cookies remain
Some cookies are session cookies and expire when you close your browser. Others are persistent cookies and may remain for a defined period or until deleted.
The duration of a cookie depends on its purpose and provider. Strictly necessary security or session technologies may have short lifetimes, while preference or measurement cookies may persist longer. The expiry of each cookie we use is shown in Section 04.
Section 09
Cookies and personal information
Information generated through cookies may include IP address, browser and device information, identifiers, page views, timestamps, referring pages, approximate location, session or security events and interaction information.
Where this information constitutes personal information, we process it as described in the Pruvanta Privacy Policy. Cookies used for security, fraud prevention or authenticated financial services may also be associated with an account or application where appropriate.
Section 10
Changes to this Cookie Policy
We may update this Cookie Policy when our website, technologies, service providers or legal obligations change. The latest version will be published on the Site with an updated date.
Where we make material changes to our use of non-essential cookies, we will also update the cookie banner and, where required, ask for your consent again.
Section 11
Contact
If you have questions about Pruvanta's use of cookies or personal information, contact:
Privacy enquiries
The Prudential Bank, trading as Pruvanta
1 Emshall, Roseau, Commonwealth of Dominica
Email: [email protected]
Regulator: Financial Services Unit (FSU), Commonwealth of Dominica